Your Theatre Experience

Guest services

Bar service

We offer a fully licensed auditorium. Drinks are allowed in the seating area during selected events. The lower lobby bar is also open at intermission for many events.

An alcohol-free zone is available and can be requested when ordering your tickets.

We thank you for helping us take care of our beautiful theatre by being careful with your drinks and disposing of waste and recycling as you exit the theatre.

Ticket scanning

We now scan each patron's ticket when you enter the building. Please have your ticket ready to be scanned when you arrive.

Submit an experience

We would love to hear about your experience with us. Share your feedback or let us know how we can improve your next visit.

Policies

We aim to provide the very best customer service possible. Please review our policies and contact us if you have any questions or concerns.

Accessibility

The Sanderson Centre is working toward a barrier-free building. Public entrances, lobbies, washrooms and seating are all accessible. Wheelchair seating and hearing assistance equipment are available for our patrons. Please notify us at time of order if special services are required. Please contact the box office directly as accessible seating is not available through online ticketing.

Babes in arms

The Sanderson Centre welcomes children old enough to enjoy the performance. Every person must have a ticket in order to be admitted.

Emergencies

Please call 1-800-265-0710 and follow the instructions if you need to reach someone attending a performance.

Latecomers

Latecomers will be seated at a suitable break in the performance. Your seating may be in alternate locations from your tickets to minimize disruptions for the performers and the audience. Your understanding is appreciated.

Privacy

The Sanderson Centre respects the privacy of our patrons. We do not share or sell personal information with any outside organization. Any information collected will only be used for the stated purpose and only with your consent. If you wish to be removed from our mailing list or review any of your personal information we may have, please contact us.

Ticket exchanges

Ticket exchanges are available should you be unable to attend your performance. Please call the box office at least 24 hours before your performance to make the exchange. A fee of $6.00 will be charged (with exception of Members and Centre Stage Patrons, who may exchange free of charge).

Ticket refund policy - Health

Patrons are encouraged not to attend an event if they are feeling unwell. Illness refunds will be processed beginning three days prior to an event. If notice is given later than 5pm the day before the event, the refund will be on account for a future performance.

Covid-19 Event cancellations and re-scheduling

Ticket holders will be contacted in the event of cancellation or re-scheduling. For cancelled events the full order amount will be refunded. For re-scheduled events, your tickets will be valid for the new date. If you cannot attend the new date, a full refund is available. Please contact the box office to confirm you require a refund.