Accessibility Information

The Sanderson Centre is fully accessible for patrons and performers with special needs. General inquiries related to Accessibility for Ontarians with Disabilities Act (AODA) contact for the following: requesting alternative formats of documents and information, providing accessibility feedback or general inquiries related to accessibility within the City of Brantford.

Persons with disabilities who require special services please identify yourself at the box office when purchasing tickets. Service persons attending a performance are entitled to a complimentary ticket upon request.

Box Office

Patrons or patrons guests that use wheelchairs or have difficulties with stairs please identify yourself at the box office when purchasing tickets and our staff will make suitable arrangements for maximum comfort.  Wheelchair seating or other special needs service is not available online.  Contact the Box Office at 519-758-8090 / 1-800-265-0710 or click to contact us. Elevators are not available at the theatre.


Parking is available at the rear of the building in the Darling Street parking lot, you will be required to walk a minimal distance to reach the Heritage Hall entrance on Darling Street. Please visit this page for more details on parking. Patron drop off is located at the main entrance on Dalhousie Street and a secondary entrance on Darling Street.  Limited number of street accessible spots are available near the theatre.  For lobby events please enter on Dalhousie Street.

Infrared Headsets

Infrared headsets and induction loop units for the hearing impaired are available free of charge on a first come, first served basis.  See the front of house manager or an usher for details.

BlindSquare Indoor Navigation 

The Sanderson Centre is equipped with BlindSquare bluetooth beacons to assist with navigation for patrons with vision loss. Additional details are available here.

Support Persons

Complimentary admission for one support person will be granted to a person with a disability holding a valid ticket to the same performance. This ticket will be available upon request at the time of purchase by calling or visiting the box office. The support person must be required for assistance for the purpose of visiting the theatre and accessing goods, services and features that Sanderson Centre staff cannot assist with. The Sanderson Centre may investigate potential misuse of support person ticketing where there is cause to believe that such promotion has been used fraudulently. If patrons are found to be misusing the support person ticket, the ticket may be deemed invalid and such ticket requests may be denied for future performances.